Privacy Policy

Effective Date: Oct. 25, 2024

At Creating New Hope, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services, including booking an advising appointment through our website, forms, or advertisements.

1. Information We Collect

When you interact with Creating New Hope, we may collect the following types of personal information to assist in booking and providing senior living advisory services:

• Personal Information:

• Full Name

• Email Address

• Phone Number

• Information about your loved one’s care needs (as provided by you)

• Preferred method of contact

• Any other details provided during the consultation process

2. How We Use Your Information

We use the information you provide to deliver our senior living advisory services and to ensure we can offer the best possible experience. Specifically, we use your personal information to:

• Contact You for Advising Appointments:

After you submit a consultation request, we use your contact information to follow up and schedule an appointment with one of our senior living advisors. This may include phone calls, emails, or text messages based on your preferred method of contact.

• Provide Personalized Recommendations:

We may use the information about your loved one’s care needs to offer personalized senior living facility recommendations that fit your unique situation.

• Facilitate Ongoing Communication:

To ensure a smooth transition process, we will keep you updated throughout your consultation and touring process with important information, appointment reminders, and follow-up details regarding the recommended senior living facilities.

3. How We Protect Your Information

We implement a variety of security measures to ensure that your personal information is kept safe and secure. We use encryption technologies and secure data storage to protect against unauthorized access, disclosure, or alteration of your personal information.

4. Sharing of Information

Creating New Hope does not sell, rent, or share your personal information with third parties for marketing purposes. Your information is only shared under the following circumstances:

• With Senior Living Facilities:

We may share relevant information about your loved one’s care needs with senior living facilities to help them provide accurate recommendations or prepare for your scheduled tours.

• With Service Providers:

We may share your information with trusted service providers that help us conduct our business (e.g., scheduling platforms, customer relationship management tools), but only to the extent necessary to provide our services to you.

5. Your Rights

You have the right to:

• Request access to your personal information.

• Request corrections or updates to your personal information.

• Request deletion of your personal information (subject to legal and contractual obligations).

• Opt out of future communications related to marketing or appointment reminders.

To exercise any of these rights, please contact us using the information provided below.

6. How to Contact Us

If you have any questions or concerns regarding our Privacy Policy or how your information is handled, please contact us at:

• Phone: (925) 495-0330

• Email: Christine@creatingnewhope.org

We are committed to protecting your privacy and ensuring a safe experience as you navigate the senior living process. Thank you for trusting Creating New Hope.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Last Updated: Oct. 25, 2024

This privacy policy covers how personal information is collected, used specifically for scheduling advising appointments, and shared only as needed for service delivery, aligning with privacy best practices.